Improve and Maintain Quality, Boost Customer Service Tenfold (Case Study)
Facebook Linkedin It is, and always will be, true: take care of your customers, and they’ll take care of your success. Starlight Oasis Hotel is owned and managed by Savannah, a highly experienced hospitality expert. Savannah has successfully grown the company over the years, but not without challenges. Her team’s service and her customer base […]
10 Effective Ways To Engage and Motivate Your Employees
Facebook Linkedin Understanding what motivates and engages employees (and the workplace factors that inhibit motivation and engagement) helps leaders and managers help their teams, and in turn, their companies. As discussed in our article on the major role employee engagement plays in our business, keeping employees engaged keeps our companies running smoother, allowing for faster […]
Which Leadership Style Aligns With Your Core Values?
Facebook Linkedin A leader’s leadership style is a crucial aspect of business as it impacts a company’s systems, relationships, culture, employee well-being, and so much more. In essence, leadership style is a compilation of a leader’s methods, personality, behaviors, tendencies, and characteristics when leading and guiding a team. Leadership styles can vary depending on the organization, team, […]
Building a Communicative, Customer-Centric Remote Team Despite Time Zone Challenges (Case Study)
Facebook Linkedin Spirited IT Solutions is an online business that coaches small and midsize businesses who are in need of information technology solutions. The remote team meets with clients, workshops solutions, presents suggestions to clients, works with clients to solve issues, and access client’s online spaces to implement solutions. CEO Alejandro is proud of his […]
How to Create a Work-Life Balance As a Startup Owner
Facebook Linkedin New year, new goals and priorities. A popular realization among professionals in 2024 is the need for a better work-life balance. In fact, 72% of workers believe work-life balance is an important factor when choosing a job, and 57% of job-seekers say a poor work-life balance is a dealbreaker when they’re considering a new […]
How Improving Communication Helped a Business’s Returning Customer Rate Jump 8% (Case Study)
Facebook Linkedin Professional development and team training does not have to be boring, draining, or pointless. In fact, it can energize your employees while boosting your business success in big ways. Holly, a small business owner who created Holly’s Homeware in 2018, desperately needed training for her team to keep her business afloat. Utilizing her […]
How to Deliver And Accept Constructive Feedback at Work
Facebook Linkedin Let’s talk about the legendary Feedback Sandwich – a great tool used time and time again by those who want to provide constructive criticism to peers or employees without neglecting the positive aspects of their work. The method of “sandwiching” criticism between two compliments respectfully suggests a change in behavior or considerations for the […]
Meeting Recovery Syndrome: What It Is and How Meeting Hosts Combat It
Facebook Linkedin Have you ever attended a meeting that was so ineffective that you just had to tell someone about it and take half an hour or more to mentally recover? If so, you have experienced meeting recovery syndrome (MRS). When meetings take up a significant amount of time and cover important topics, they mustn’t be […]
Run Flawless Online Meetings with These Virtual Etiquette Tips
Facebook Linkedin Studies by Lifesize reveal that 78% of users use video communication at work for team meetings and 77% of users use video communication at work for large group meetings or company town halls. The popularity of virtual meetings has skyrocketed since 2020 and for good reason. Many remote workers find that when working from home and participating […]
9 Game-Changing Tips to Build a Strong Learning Culture in Your Business
Facebook Linkedin Whether an organization has a strong learning culture or a weak information-sharing system can make or break employee, leader, and customer experiences alike. Working in an environment that is conducive to learning is imperative to retaining employees who build their capabilities and aid in growing the business. In fact, 87% of employee learners reported their educational […]