Having unempathetic employees on our team can be taxing and damaging to the rest of the team and customers.
Compassion is an essential trait when working with customers, and care must be taken in our work to feel satisfied with our job and create a meaningful impact.
Nestled in the heart of Madison, Wisconsin is a nursing home that is a leading provider of compassionate care for elderly residents. However, the nursing home staff faced challenges. The Director of Nursing, Maria, recognized the need for staff training to address these issues and improve the work environment.
The Problem
Maria identified the key issues, all of which stemmed from poor habits or a lack of positive habits. She narrowed down the issues to key topics that she wanted training to help with, including:
- Long-term employees pushing back against newer practices
- Occasional bullying between staff members, contributing to a poor workplace atmosphere
- Declining quality of care, as frustration, stress, and overworking led to less compassionate interactions with residents
These challenges not only affected team dynamics but also had a direct impact on the residents' quality of life, leading to increased irritability and low cooperation during activities and medication administration. Maria realized a new approach was needed to effectively address these issues.
The Solution
To combat these problems, Maria decided on GettaMeeting's "Healthy Habits" module from the Workplace Productivity Series — a comprehensive, downloadable meeting designed to instill positive workplace habits.
The Healthy Habits module helps teams:
- improve routines and results
- begin making better choices
- practice consistency and optimism
- create positive habits with greater rewards
- use visualization techniques to achieve their aspirations and become a better version of themselves
...and more
The Shocking Results
After purchasing the module, Maria downloaded the video so that it would be ready to play at the meeting. She then used the Enhancements PDF to bring the meeting to life by creating the suggested playlist, ordering prizes for the team-building games, and purchasing the suggested notebooks and pens.
A few days later, Maria hosted the meeting by playing the video and facilitating the games afterward. The implementation of the Healthy Habits module yielded remarkable results for the nursing home.
Firstly, care routines improved. Employees developed more thorough routines for resident care, ensuring a consistent and compassionate approach
Also, Maria noticed much better communication. Open lines of communication between team members became the norm, reducing conflicts and fostering a culture of mutual respect and understanding
Employees were finally finding a better work-life balance. The team together established healthy work hours, eliminating the need for excessive overtime and reducing stress levels, resulting in more receptive and motivated employees
Lastly, Maria was relieved to find that her residents were receiving compassionate care again. Residents felt a shift in employees' moods and routines as they started experiencing more genuine and empathetic care.
The emotional impact of these changes was profound. Residents became more cooperative and less resistant to daily activities, while staff reported increased job satisfaction and confidence in their ability to handle challenges. Maria praised the Healthy Habits module, stating, "It was the change we needed to see. This module was a godsend—it finally got through to my staff."
Conclusion
The successful implementation of GettaMeeting's Healthy Habits module transformed the dynamics within the nursing home, fostering a culture of collaboration, compassion, and professional growth. This case study serves as a testament to the power of innovative solutions in addressing workplace challenges and improving both staff and resident experiences.
For organizations seeking to enhance team performance and productivity, GettaMeeting's modules offer a proven pathway to success. Discover how your team can benefit by exploring our modules or contacting us at customercare@gettameeting.com.
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